Provides essential frontline technical support to end users for all areas of the business
Provides level-two support to remove obstacles keeping business users from performing work normally
Performs advanced troubleshooting and drive solutions using specialized expertise
Accountable for the installation, maintenance and support of various hardware and software components, as well as peripherals
Responsible for receiving and handling user requests for support in accordance with established procedures
Promptly respond to these requests by providing information to resolve the issue or escalate the ticket as needed
Maintain detailed records of actions taken and provides technical expertise to ensure that operational procedures are correctly applied
Participate in operational meetings and training sessions
Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out
Uses system management software and tools to collect agreed performance statistics

1-3 years experience in relevant technology functions required
Working in a Support/Service Desk providing support to a complex customer base
Diagnosing and resolving complex IT related support requests (hardware, software and applications)
Processes and procedures based on the ITIL Framework (Incident, Problem, Change etc.)
HDI Desktop Support Technician A+ Certification
Demonstrated experience with Microsoft Windows-based Products, Microsoft Office and Office 365.
Demonstrated experience with Adobe Acrobat, MacOS, iOS, and Android OS.
Ability to work independently; must be able to manage deadlines and multiple projects concurrently.
Experience creating, managing, and maintaining user accounts with Microsoft Active Directory a plus.
Strong written, verbal, telephonic and interpersonal communication skills.

Start Day 1 for Full-Time Colleagues
No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Vacation days & sick days
Company-paid holidays & floating holidays

IT Support Specialist

Key skills