Customer Service Representative

Role Overview

• Use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines.
• Resolve complex consumer issues and advise first level representatives on high level issues.
• Assist policy holders with billing questions and concerns.
• Provide support to policy holders with any policy changes requested.
• Support policy holders needs by providing recommendations and adjusting as necessary.

Requirements

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs