Provide front‑line field service and technical support for Abbott Molecular diagnostic instrument systems within an assigned territory.
Install, verify, maintain, and repair instrument systems in customer laboratory environments.
Perform preventive maintenance, calibrations, and hardware/software upgrades.
Troubleshoot system issues remotely and on‑site to ensure reliable instrument performance.
Develop technical expertise across current and new Molecular instrument platforms.
Manage spare parts inventory and maintain accurate service and call documentation.
Support customers through training, demonstrations, and technical consultations.
Collaborate with service leadership and field teams; share feedback to improve service documentation and processes.
Participate in service meetings, training sessions, and provide backup support outside the assigned territory as needed.

Bachelor’s degree in Engineering, Electronics, Life Sciences, or Molecular Science
Ability to troubleshoot and repair electromechanical, software‑controlled instrument systems
Strong verbal and written communication skills with a customer‑focused mindset
Ability to document service work accurately and follow quality and compliance procedures
Proficiency with PC‑based software and standard business tools (MS Word, Excel, Access)
Ability to work effectively with cross‑functional teams
Willingness to travel 75%+ as business needs require
Valid driver’s license
2+ years of field service experience supporting electromechanical instruments (Preferred)
Experience with motion control, mechanical alignment, and hardware fabrication basics (Preferred)
Familiarity with laboratory tools such as multimeters and data acquisition equipment (Preferred)

Career development with an international company where you can grow the career you dream of.
Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
An excellent retirement savings plan with a high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit
an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.

Field Service Engineer

Key skills