Incident Manager – Secret Clearance

Role Overview

• Support complex operational environments
• Handle multiple concurrent incidents
• Collaborate effectively across technical and non-technical stakeholders
• Use incident management tools and apply industry-standard best practices
• Remain effective in dynamic, fast-paced situations
• Exercise analytical thinking and sound judgment

Requirements

• Active Secret Clearance
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent professional experience
• Minimum of 8 years of experience in incident management or a related IT role
• Strong understanding of ITIL principles and incident management best practices
• Proficiency with incident management tools
• Demonstrated ability to manage and prioritize multiple incidents simultaneously
• Excellent problem-solving and analytical skills
• Strong written and verbal communication skills
• Proven interpersonal skills and ability to work effectively with diverse teams

Benefits

• Diversity creates a healthier atmosphere
• MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer
• all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.