Assess the need for, plan, and deliver a range of documentation for Salesforce admins and developers, including conceptual content, release notes, how-to/task-based content, and developer content
Collaborate with other writers on the team to help scope and create feature documentation
Learn and apply style, language, and structure standards for various deliverables
Identify opportunities to improve our documentation processes and tools to make the whole team more efficient

6-10+ years of technical writing experience
Ability to write clean, concise, and approachable content
Experience with AI tools for problem solving and content creation such as Cursor or Claude Code
Experience optimizing content for AI and understanding how structured data improves AI responses
Ability to work collaboratively in a fast-paced environment and manage multiple deliverables across different product areas
Demonstrated experience working collaboratively with cross-functional teams, including developers, product managers, and subject matter experts
Proven ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content
Superb communication and interpersonal skills
Appetite for learning and experimenting with new tools, and ability to quickly incorporate them into daily workflows
Experience with source control software and managing complex documentation builds
Familiarity with XML/DITA and Markdown

Technical Writing Lead

Key skills