Take technical ownership of assigned clients, including escalated issues, ensuring resolution of infrastructure
and business-critical problems.
Perform advanced support and troubleshooting for escalated incidents, including network, server, cloud, business application, and workstation issues.
Evaluate client infrastructure, systems, software, and processes to identify deficiencies and recommend improvements or projects to meet client needs.
Lead major incident outages, conduct post-incident reviews, and drive corrective actions, including root cause analysis and documentation.
Identify systemic and pervasive issues, perform trend analysis, and implement permanent solutions to prevent future problems.
Design and validate multi-tenant solutions, including identity management, networking, security, disaster recovery, zero trust, hybrid AD/Entra, Intune baselines, conditional access, identity governance, complex networking/firewall policies, SASE/SWG, and SIEM integrations.
Benchmark, tune, and optimize systems for performance, capacity, and scalability.
Create and maintain documentation, network diagrams, change control approvals, and knowledge base content.
Develop and maintain automation and operational tools, including PowerShell modules, RMM policies, deployment pipelines, compliance checks, and monitoring improvements.
Deliver training, mentor junior engineers, and contribute to team readiness and process improvement initiatives.

7+ years in IT operations/engineering with MSP or large enterprise experience.
Expertise in identity, networking, cloud, security, and automation.
Deep experience with Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 admin, Intune, and Virtualization.
Proven leadership in major incidents and complex transformations.
Strong documentation and stakeholder communication; executive-ready briefings.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours and participate in on-call rotations as required.
Excellent customer service skills.

Competitive salaries that reflect the value and skills each team member brings to our organization.

Senior Systems Administrator

Key skills