Specialty Customer Support Executive, Strategic Accounts

Role Overview

• Responsible for onboarding, maintaining, and cultivating relationships with key accounts/practices
• Provide support to all assigned accounts, including running reports, ordering kits, monitoring TAT
• Execute all internal sales operations needed to establish a new practice
• Upsell current clients and provide training on new product lines
• Research, contact, and secure 2-3 quality appointments per month in a defined group of target accounts

Requirements

• High school diploma or equivalent
• Bachelor’s degree in life sciences (preferred)
• 3 or more years’ of Customer Success, Account Management, or Sales Experience in the Diagnostics segment
• Proven ability to manage multiple accounts simultaneously while maintaining attention to detail
• Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems
• Previous laboratory or diagnostics sales experience
• Excellent communication skills, both written and verbal
• Salesforce experience

Benefits

• Medical, Dental, Vision, Life, STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan