Inside Sales Representative, Japanese – Temporary

Role Overview

• Support our end-users, channel partners, and Seagull’s APAC Sales Team
• Manage existing clients
• Help drive our leads management program
• Consult with clients on appropriate product licensing options and provide dedicated support for renewals.
• Prospect, develop, and follow up on new customer relationships
• Partner with the Sales Team to collaborate on accounts, channel partners and opportunities
• Accurately manage data in our Salesforce database
• Interface as necessary with our Accounting, Marketing and Support departments
• Proactively manage a sales pipeline to accurately reflect opportunity activity
• Generate software license opportunities and quotes based on the product interest and prospect qualification with Partners and End Users in a specific geography
• Follow-up with partners on a regular basis to ensure alignment on customer needs and buying cycles
• Manage sales queues, answer customer and partner questions and facilitate orders in a timely manner.
• Identify up-sell and cross-sell opportunities through interactions with Partners and End Users
• Utilize Seagull’s specific sales process to track all assigned opportunities.
• Track and manage all opportunities through Salesforce
• Comply with sales processes and input from sales management
• Promptly process phone, email, web form and web chat inquiries
• Discuss activities, opportunities and issues with an immediate supervisor on a daily or as needed basis
• Participate in bi-weekly sales pipeline reviews
• Travel 1-2 times a year to participate in industry conferences and shows

Requirements

• 3+ years Inside Sales experience
• Excellent command of Japanese is required.
• JLPT N1 certificate is mandatory for non-native Japanese speakers.
• Basic to intermediate command of English for routine workplace communication and documentation.
• Familiarity with distribution channels, value added sales and/or direct sales.
• Excellent verbal and written communication skills
• Good organizational habits and outstanding attention to detail
• Experience with CRM applications and order entry software
• Dedication to outstanding customer service
• Positive, team-oriented attitude
• Experience using Windows and common Windows software
• Genuine interest in high-tech products.

Benefits

• 10-month temporary position