Maintenance and service of fuel cells at customer sites
Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location
Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells
Providing on-call and emergency support service to customers as required
Purchasing tools, equipment, and parts for customer service and support as required
May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems
May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells
Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues
Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation
Exhibiting and enforcing safety procedures in the field or customer sites
Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
Represent Plug Power in a professional manner at all times and in all interactions
Perform other duties as assigned

Minimum high school diploma or equivalent with technical electrical coursework
Three (3) or more years of direct experience in mechanical and electrical troubleshooting
Formal training and education may be also considered in lieu of direct experience
Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
Must be able to lift 50 pounds on regular basis unassisted
Knowledge of lift truck operation and applications is highly preferred
General mechanical aptitude is required
Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
Excellent verbal and written communication skills
Creativity in solving technical problems
Ability to work independently
Uncompromising dedication to quality
Exceptional time management skills with the ability to handle multiple tasks

Health, Dental & Vision Insurance eligibility starting from the first day of hire
401(k) with 5% company match
Bonus eligibility
Paid time off including vacation, personal, floating holidays, sick and volunteer time off
Paid Holidays
Lifestyle Reimbursement Program
Education Assistance
Global access to mental health support and counseling professionals
Employee Assistance Program

Field Service Technician

Key skills