Advises and guides case teams and clients through the scope of their case regarding e-discovery workflows, project planning, and database setup.
Uses e-discovery and database tools to load, process, analyze, assess and produce electronic documents.
Develops and executes effective search queries and reports results.
Assists case teams and document review attorneys with onboarding, operation and troubleshooting in e-discovery database platforms.
Plans the workflow requirements of each project with case teams to ensure that the client’s expectations are fully understood and achieved.
Manages expectations by providing status updates, reporting and analysis.
Maintains effective communication with case teams and serves as point of escalation when issues arise.
Tracks progress internally to ensure deadlines and cost expectations are appropriately met and addressed.
Works proactively toward process improvement.
Communicates tasks and requirements and provides guidance and instruction in a clear and concise manner internally to engineers, analysts and technicians.
Takes the lead on completion and quality control of deliverables; and safeguarding client confidentiality.
Keeps up-to-date on developments in and the state of the eDiscovery industry.
Loads data into and produces data out of eDiscovery database platforms.

Bachelor’s degree in a relevant field of study, system-related technical certification or equivalent training and experience.
Knowledge of law firm litigation support technology and services.
Must have the interpersonal skills necessary in order to interact in an effective and professional manner with a diverse group of clients, attorneys, staff and outside vendors and consultants.
Knowledge of database structures and will require an understanding of how to ensure the integrity and defensibility of unstructured and structured data sets used for litigation.
Possess a client focus and have a track record of providing the highest level of client service.
Demonstrated ability to handle multiple competing priorities, be able to organize and prioritize issues and workload, and a proven ability to manage time and resources to meet deadlines.
Able to adapt to changing work situations, grasp and apply new ideas, and be able to communicate with various personalities at all levels of management and staff in solving problems quickly, effectively, and diplomatically.
Must be able to work effectively in a fast-paced work environment, including handling multiple tasks on a daily basis.

Litigation Support Project Manager

Key skills