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SFDC Service Cloud Process Analyst at Trimble Inc. | JobVerse
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SFDC Service Cloud Process Analyst
Trimble Inc.
Website
LinkedIn
SFDC Service Cloud Process Analyst
Westminster, Colorado, United States of America
Full Time
1 day ago
No Visa Sponsorship
Apply Now
Key skills
Cloud
AI
Analytics
SaaS
Salesforce
Agile
Change Management
About this role
Role Overview
Design and optimize future-state customer service workflows
Spearhead the deployment of Agentforce AI Agents
Own the omni-channel routing logic
Provide deep root-cause analysis on key CX metrics
Lead User Acceptance Testing (UAT) and change management initiatives
Requirements
3-5 years of experience in Business or Revenue Operations within a global SaaS environment
Salesforce Certified Administrator and Service Cloud Consultant certifications are required
Expert-level proficiency in Salesforce Flow and process mapping tools like Miro, Lucidchart, or Visio
Proven ability to apply systems thinking to complex business problems
Strong global mindset with experience collaborating across diverse, international teams to drive digital transformation
Certification in Lean Six Sigma, Agile, or Business Process Management (BPM) is a bonus
Hands-on experience with Process Mining tools and advanced Service Cloud Analytics
Previous experience in 'conversation design' for AI bots and automated deflection strategies
Tech Stack
Cloud
Benefits
Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan
Apply Now
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