Establish a trusted strategic advisor relationship with local government customers to drive long-term value and platform adoption.
Work with customers to define critical goals and key performance indicators, ensuring their overall vision for infrastructure management is realized.
Spearhead the customer journey by owning the relationship with utilities and municipalities to ensure high satisfaction and contract renewals.
Provide high-impact technical engagement through software demos, webinars, and on-site strategic visits to nurture various Trimble integrations.
Act as a dedicated advocate for the customer by managing escalations across various Trimble teams to ensure seamless service delivery.

Proven background in customer or account management within the local/county government or utilities sector.
Deep functional knowledge of Public Works, Community Development, or municipal utility districts (water, wastewater, stormwater).
Solid technical proficiency with Cityworks, Esri GIS, and Gainsight or Salesforce CRM.
Strong ability to communicate and interact with customer teams at varying levels of technical and non-technical depth.
Bachelor’s degree in Business Management, GIS, Geography, or a related field.

Customer Success Manager

Key skills