Customer Success Manager

NRC Health is committed to helping customers bring Human Understanding to healthcare. As a Customer Success Manager, you will partner with healthcare organizations to provide innovative solutions that enhance customer experience and loyalty while developing relationships that promote portfolio growth.

Responsibilities:

• Develop relationships with customers that promote portfolio development, expansion, retention and loyalty
• Strategize with Growth Team members to devise and facilitate customer success plans
• Team with multiple decision-makers to implement customer success strategies
• Participate in solution and industry training and advance expertise through continuous learning opportunities

Requirements:

• Bachelor's Degree Required
• Healthcare experience a plus
• The ability to travel up to 30%
• Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales
• Effective presentation and facilitation skills
• Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred
• High learning agility and ability to think critically
• Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
• A valid driver's license is required
• Experience with a CRM system