Sales Manager, Customer Strategy and Growth

Role Overview

• Own delivery of annual budget, volume, revenue, and growth targets for assigned customers
• Define and execute customer strategies aligned with category, regional, and global priorities
• Build, manage, and convert a robust growth pipeline across near-, mid-, and long-term horizons
• Protect and expand share through strategic customer engagement and portfolio growth initiatives
• Develop and execute customer-specific growth plans focused on mix optimization, innovation, and share gain
• Build and maintain strong senior-level customer relationships and position the company as a strategic growth partner
• For global accounts, align local execution with global account plans and enterprise priorities
• Own customer forecasting, volume phasing, and performance tracking
• Lead pricing, contract negotiations, renewals, and long-term agreements within established frameworks
• Proactively identify risks to current
• and future-year performance and lead mitigation and offset actions
• Lead cross-functional teams to ensure customer commitments are executable and delivered flawlessly
• Serve as the escalation point for major commercial and operational issues
• Lead business reviews and strategic planning cadences appropriate to customer complexity
• Apply deep understanding of customer, category, and market dynamics to inform strategy and decisions

Requirements

• Bachelor’s degree in business, Marketing, Economics, Finance, etc or equivalent combination of education and relevant professional experience
• 5 -10 years of progressive demonstrated experience in customer-facing, commercial, or growth-related roles such as: Account Management, Customer Strategy, Commercial Strategy/Business Development
• Experience leading complex customer strategies across categories and regions.
• Proven track record of building and converting growth pipelines, including near‑term and long‑term opportunities.
• Experience influencing and leading cross‑functional teams (e.g., Operations, Supply Chain, Finance, Marketing) without direct authority.
• Customer-facing experience at senior stakeholder level, including negotiation, strategic planning, and executive engagement.

Benefits

• Vacation time and paid holidays
• Medical, dental, prescription and vision care coverage
• Pre-tax accounts
• Well-being program which includes opportunity to earn employer contributions
• Life and AD&D Insurance
• Disability Insurance
• 401(k) retirement saving plans with employer contributions
• Financial advisors to assist with retirement planning and financial wellness
• Employee Assistance Program