About this role

Provide post sales customer contact for inbound order fulfillment of print and print related services
Execute print/kitting/distribution orders from customers received through online systems or direct contact
Serve as lead service professional participating or leading client meetings or reviews
Provide support to sales/customer responding to inquiries and requests
Handle customer concerns/issues in a timely manner
Engage customers to gather job requirements
Lead efforts to provide process documentation and workflows
Provide quality review of work to ensure accuracy before production
Process orders and change notices in systems as required
Manage client inventory item maintenance

HS diploma or equivalent
3+ years of relevant administrative/operational support in manufacturing operations or office environment
Excellent knowledge of functional area(s) related to the job
Good knowledge related to a professional field of work
Excellent technology skills including MS Office or MAC word processing
Strong organizational skills with ability to manage deadlines and prioritize workload
Effective oral and written communication skills
Ability to work weekends and holidays

Client Service Professional – Healthcare

Key skills