Senior Analyst, KAM Insights

Role Overview

• Deliver the following for Key Account Management & Deal Performance: Customer Insights as part of JJMT Surgery / Ethicon “data & insights ecosystem”. Goal is to scale & operationalize insights sharing & actioning, progressing to more proactive and predictive insights, vs. customized & reactive.
• Partner with Data Science and Solutions, IT, Customer Solutions (“the Center”), other teams to identify where and how to scale capabilities.
• Develop and support innovative approaches to improving operating efficiency by eliminating redundant steps and automating manual work as appropriate.
• Complete Connected Account Planning process [FSO+KAM+Marketing+etc.], along with other evolved approaches to integrated measurement & optimization.
• Proactively find opportunities for business performance improvements and collaborate effectively with aligned KAM team members, along with finance, marketing, IT, etc.
• Lead business planning and targeting initiatives and raise the level of understanding across the organization of Customers, Accounts, Procedures, Products, Contracts, IDNs, Competition and Market Dynamics.
• Support the system/customer-level strategic planning [business, account], financial planning and ongoing performance measurement & optimization processes.
• Find opportunities and gaps for respective scope, in alignment with overall business growth strategies.
• Drive intuitive user-friendly reporting (reports and solutions) across the business through partnering with internal partners, ensuring an environment for success exists.
• Develop and support innovative approaches to improving operating efficiency by eliminating redundant steps and automating manual work as appropriate.
• Deliver metrics for Key Account Management/other teams linked to commercial strategy, deal excellence and performance targets.
• Share key assessments, best practices on ongoing basis.
• Drive pull-through and shared accountability to metrics and approach.
• Maintain Area Rosters, Track deal performance and work with appropriate team members to ensure alignment and ensure deals are win-win.
• Lead business planning and targeting initiatives, and raise the level of understanding across the organization of Accounts, Procedures, Products, Contracts, IDNs, Competition and Market Dynamics.
• Serve as a change agent for critical commercial transformation initiatives and represent key Customer Insights with the Field Sales and Key Account Management organizations.
• Create open environment for team members across Customer Insights to share perspective on current events across regions, and feedback on how to improve analytics capabilities.
• Recognize team members' contributions to projects and major initiatives in team settings to acknowledge team's success.

Requirements

• BS/BA in business, marketing, statistics, mathematics, or related field is required.
• 6+ years of work/industry experience.
• A minimum of three (3) years of progressive experience in Finance, analytics, or data analysis.
• Extensive experience in partnering with and leading a cross-functional team and organizational build-out.
• Superior understanding of data analysis and field sales/contracting landscape to build impactful trends analysis.
• Ability to identify shortcomings in systems, processes, or tools and drive effective solutions for process improvements.
• Ability to develop effective strategies and translate them into tactical activities to improve sales force effectiveness to include sales planning tools.
• Ability to collaborate in a complex, constantly evolving environment and within a matrixed organization.
• Strong interdependent partnering skills; influence and consensus-building skills.
• Strong Project management skills; Strong creative thinking, problem-solving skills.
• Effective written/verbal communication and presentation skills with various levels of management.

Benefits

• medical
• dental
• vision
• life insurance
• short
• and long-term disability
• business accident insurance
• group legal insurance
• pension plan
• 401(k)
• vacation – up to 120 hours per calendar year
• sick time
• up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• holiday pay, including floating holidays – up to 13 days per calendar year
• work, personal and family time
• up to 40 hours per calendar year