Senior IT Engineer, Enterprise Applications

Role Overview

• Lead IT support operations, setting quality standards for the resolution of SaaS issues and ensuring a consistently high level of service for all employees.
• Own the helpdesk function in Jira Service Management, defining ticket workflows, SLA targets and escalation paths to drive efficient resolution and measurable service improvement.
• Design, own and continuously improve onboarding and off-boarding processes, ensuring seamless provisioning and deprovisioning of accounts, devices and access across all platforms.
• Drive a culture of continuous improvement, proactively identifying and delivering automation initiatives that eliminate toil and improve the experience for employees and IT alike.
• Lead the architecture and administration of Google Workspace, including advanced configuration of security policies, third-party integrations, data retention and access controls.
• Own the Atlassian platform and administration, including the design of project structures, permission models, custom workflows and automation rules across Jira and Confluence to support scalable ways of working.
• Act as the primary Salesforce administrator and internal subject matter expert, owning instance configuration, data integrity, user management and working with business stakeholders to translate requirements into effective platform solutions.
• Lead the framework for AI productivity tooling (such as Claude, Windsurf, and Codex), owning the evaluation, onboarding, policy enforcement and ongoing review of AI tools to ensure effective and responsible use across the business.
• Architect and deliver workflow automation and application integration solutions, connecting platforms to eliminate manual handoffs and enable data-driven operations across teams.
• Own the MDM platform strategy and administration, defining configuration profiles, compliance baselines and device management policies across Mac and Windows endpoints.
• Own the end-to-end laptop patching lifecycle, defining patching policy, managing deployment cadences and reporting on endpoint compliance to ensure the fleet remains secure and consistently up to date.
• Own and maintain a platform roadmap for the enterprise application portfolio, working with senior stakeholders and department leads to prioritise capability improvements, migrations and new tooling evaluations in line with business strategy.
• Provide technical leadership and mentoring within the IT team, acting as a senior point of escalation, sharing expertise across platforms and helping to raise the overall capability of the team.
• Ensure the enterprise application portfolio remains compliant with Enfuce’s security policies and relevant regulatory requirements (including ISO 27001, PCI DSS, and DORA), working closely with the Information Security and Compliance team on audits, assessments and evidence gathering.

Requirements

• Proven, deep experience administering multiple enterprise SaaS platforms such as Google Workspace, Jira, Confluence or Salesforce in a senior or lead capacity.
• Strong understanding of cloud-based application architecture, SSO, identity and access management, with experience designing and enforcing access policies at scale.
• Demonstrated experience evaluating, deploying and governing AI productivity tooling, with a clear understanding of the risks and responsibilities that come with enterprise AI adoption.
• Advanced experience with Jira Service Management, including designing service catalogues, SLA frameworks and escalation workflows in a production environment.
• A self-directed, commercially aware mindset able to balance strategic thinking with hands-on delivery and to make well-reasoned decisions with limited oversight.
• Excellent stakeholder communication skills, with the ability to engage confidently at all levels. From explaining technical decisions to senior leadership through to supporting end users.
• Strong ability to manage a complex, multi-platform workload, balancing strategic project work with operational responsibilities and urgent requests without compromising quality.
• Solid working knowledge of MDM platforms (such as Jamf or Intune) and endpoint management, including patching strategy, compliance reporting and configuration baseline management.
• Working knowledge of relevant regulatory and compliance frameworks (ISO 27001, PCI DSS, or DORA) and how they apply to enterprise application and endpoint management in a regulated fintech environment.

Tech Stack

• Cloud
• Jamf

Benefits

• Fair pay and employee stock option: We value the input of every employee and want you to tap into the growth we build together. That’s why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program.
• Flexible Paid Time Off: We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work-life balance.
• Regular Fun With Your Team: To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company-wide event.
• Individual Learning Budget: You get a yearly learning budget to use for courses and other relevant learning opportunities that help you develop your skills.