Act as a business partner for a diverse portfolio of clients, overseeing everything from day-to-day operations and high-level strategy meetings to contract negotiations and renewals.
Represent the client’s interests internally, providing actionable feedback to our operations and product teams to drive service enhancements and platform innovation.
Drive retention and expansion by deeply understanding your clients' business models, fee structures, and technical needs.
Spearhead growth strategies to ensure clients are leveraging the full power of our ecosystem.
Identify potential account risks before they escalate, navigating internal business lines and product expertise to deliver swift, high-impact resolutions.
Mentor and support the broader account management team, sharing market insights and contributing to a culture of continuous improvement and business growth.
Ensure all accounts meet rigorous compliance standards while maintaining a high bar for communication and transparency.
Represent our company at industry events and client on-site events. Meet with clients in-person, as needed, for strategic reviews, new product demos and negotiations.

Proven experience managing complex accounts within the Real Estate, MLS, or Association landscapes.
A track record of successfully negotiating renewals and understanding the MLS technology landscape.
The ability to translate volume and revenue statistics into growth opportunities and satisfied partnerships.
A natural ability to build rapport, influence stakeholders, and communicate complex technical or contractual details with clarity.
Bachelor's Degree or equivalent work experience.
1-+years related experience in client success, account management and/or sales Required.
3+ years of Real Estate technology industry experience required.
Experience with MLS/Associations preferred.
Strong verbal and written communication skills, exceptional phone demeanor.
Ability to focus on goals and develop a work plan that produces desired results.
Detail oriented and ability to multi-task.
Results driven and persistent.
Excellent customer service and relationship building skills.
Proficient in Microsoft Office, including Power Point and Excel skills.
Experience with CRM programs, specifically Salesforce, is a plus.

Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Up to 16 weeks of fully paid parental leave and a baby stipend.
Multiple medical plan options with mental health and wellness support offerings.
401(k) with company match and vesting after one year.
$400 annual well-being stipend and tuition assistance up to $5,250.
Recognition Rewards, Referral bonuses, exclusive discounts and more!

Client Success Manager, Real Estate Solutions

Key skills