Support CCM nursing staff by completing monthly patient assessments and conducting Chronic Care Planning Assessment (CCPA) calls, ensuring a positive, informative, and patient-centered experience.
Complete delegated clerical and administrative activities on behalf of nursing staff to support patient engagement, improve care coordination, and drive quality outcomes and overall patient experience.
Document patient interactions, assessments, and intake in the EHR.
Maintain compliance with company policies and applicable regulations.
Coordinate communication between patients, caregivers, nursing staff, and providers to ensure continuity of care and timely follow-up on patient needs.
Perform other duties, as assigned.

Active MA license required.
Strong communication and organizational skills.
Bilingual Proficiency: Fluent in English and Spanish.
Passionate about patient care, possessing the ability to relate with empathy and compassion.
A passion for patient teaching is a must.
Minimum fiber internet speed of 50 Mbps download / 10 Mbps upload
Hardwired internet connection required
Speed test submission required during the offer process
Private, HIPAA-compliant workspace

11 Paid Company Holidays annually
Paid Time Off (PTO)
Medical, Dental, Vision, and supplemental insurance options
401(k) Plan with 3.5% Company Match
Company-provided equipment
Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
Monthly Bonus Potential: Up to $1,000
5% Bilingual Pay Allowance

CCM Intake MA, Bilingual

Key skills