Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day)
Handle inbound phone calls and route appropriately based on clinical urgency
Route non-clinical inbound calls to the appropriate departments across the company
Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated
Collaborate with providers to coordinate timely and effective patient care
Perform monthly wellness assessments and complete comprehensive chart reviews
Accurately document all patient interactions in our clinical platform in real time
Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards
Maintain compliance with company policies and applicable regulations

Active LVN/LPN license required
Proficient with computers, EMRs, and telehealth tools
Strong communication and organizational skills
Bilingual Proficiency: Fluent in English and Spanish
At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus)

Competitive base pay of $24-$26 per hour.
Shift Differentials: Evening Differential: +$1.50/hour for hours worked after 7:00 PM ET
Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM ET
Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals.
5% Bilingual Pay Allowance
11 Paid Company Holidays annually
Paid Time Off (PTO)
Medical, Dental, Vision, and supplemental insurance options
401(k) Plan with 3.5% Company Match
Company-provided equipment

Clinical LVN, Bilingual

Key skills