Telehealth Services Support Specialist

Role Overview

• Preparation of telehealth room and equipment prior to the start of appointments each morning
• Perform front office duties in a professional, courteous and helpful manner.
• Attend all telehealth appointments serving as a liaison between the provider and the client.
• Position Title: Outpatient Services Support Specialist.
• Duties include but are not limited to answering multi-line phones, greeting clients and agency guests, scheduling appointments, and managing the use of therapy and group rooms.
• Perform clerical duties to assist in the day-to-day operation of the clinic to ensure smooth clinic and client flow.
• Effectively manage projects and demonstrate the ability to multitask in order to meet the responsibilities of the position.
• Effectively prioritize responsibilities and utilize independent decision-making skills to support the operation of the agency.
• Demonstrate initiative to work cooperatively and collaboratively as part of a team to meet the needs of the department.
• Maintain effective communication and positive working relationships with internal and external customers.
• Abide by the client's rights and maintain the client's confidentiality at all times.

Requirements

• High School Diploma or GED.
• Two years of job-related experience.
• Possess excellent customer service skills and the ability to effectively communicate verbally and in writing with all contacts, internally and externally.
• Ability to remain professional in difficult situations.
• Ability to maintain confidentiality.
• Maintain client information that is accurate and that charts/paperwork are filed correctly.
• Ability to effectively work in a multi-task environment and prioritize work to accomplish successful outcomes.
• Ability to identify, research and resolve problems and discrepancies.
• Computer literate with knowledge of and skill in using basic word processing.
• Excellent communication and customer service skills, ability to multi-task, intermediate typing skills, computer literate, detail-oriented, telephone skills, and knowledge of privacy laws.
• Must be able to obtain a fingerprint clearance card or have possession of one.
• Must be 21 years of age or older at the time of employment.
• Excellent oral and written communication skills.
• Clear and effective communication.
• Strong customer service.
• Strong problem-solving and analytical skills.
• Ability to document detailed information.
• Ability to multitask.
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners.

Benefits

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company-paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Licensure Reimbursement
• Elder Care Assistance
• Pet Insurance and much more!