To provide the essential link between A & O and the client
To develop and sustain excellent customer relationships
To perform the role of primary point of contact for the assigned accounts.
To manage all aspects of the A&O portfolio pertinent to the contracted deliverables with each assigned client.
To conduct service reviews and service development meetings at regular intervals with the client.
To develop and widen relationships within the account.
To engage and manage service partners both UK and International.
To support the leadership teams in any restructuring, future divestitures, mergers and acquisitions.
To ensure the appropriate documentation e.g. Contract, Service Element Descriptions, Change Control Notes are created and maintained for assigned accounts.
To negotiate and manage any required amendments to contract.
Effectively managing third party relationships
Work with Project/ Transition management for the implementation of new business.
Own and execute transitions of new business where the deliverables and scale are appropriate.
Any other activities that enhance the service or financial performance of assigned accounts. Within the constraints of the authority of the position.
Comply to company process and procedures and provide support in audits and quality assurance processes.

Experience in a Customer Facing account management role in the IT industry, providing high levels of service excellence
Experience of IT Services
Educated to Degree level
Experience in managing 3rd parties / Supplier Management
Good MS Office 365 skills – Word, Excel, Powerpoint
Team player with excellent communication skills, verbal and written
Proactivity, initiative and eager to progress
Organised, able to manage time effectively and prioritise tasks.
Flexible and adaptable to meet changing business demands and working environments.

Service Delivery Manager – IT Services

Key skills