Provide outstanding customer service via phone and email, assisting clients with enquiries related to their conveyancing and remortgage processes.
Educate clients on various stages of property transactions, explaining legal terms and procedures in a clear and empathetic manner.
Act as a liaison between clients and property lawyers, ensuring smooth communication and timely resolution of any issues.
Maintain accurate records of client interactions and transactions, updating databases with relevant information.
Proactively identify opportunities to improve customer satisfaction and streamline processes within the call centre.

Excellent verbal and written communication skills, with a friendly and approachable demeanour.
Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
Prior experience in customer service.
Familiarity with conveyancing processes and terminology is a plus but not required; we provide comprehensive training.
Proficient in basic computer applications and the ability to learn new software quickly.

Client Success Specialist

Key skills