Solar Field Service Engineer

Role Overview

• Commissioning
• Travel to customer sites and perform commissioning activities, as needed. Travel will be on average, 25-75% of the time depending on the time of year.
• Displays professionalism, understanding, tact and technical knowledge in all customer interactions.
• Establish and maintain a high level of customer satisfaction.
• Consults with and interacts with customers and site owners to ensure tasks are performed on time, efficiently and safely.
• Coordinate and manage project schedule with project/site manager and assign and oversee day-to-day tasks and assignments of team assigned to work on project.
• Oversee and manage other Ingeteam and subcontracted technicians during commissioning.
• Provide technical guidance to technicians assisting with project.
• Work with other Field Engineers, if necessary.
• Make the technical decisions on product changes if needed during commissioning, without getting authorization from management.
• Troubleshoot Ingeteam’s products and systems with little or no support to achieve customers goals.
• Troubleshoot new equipment/features solutions provided by Ingeteam.
• Provide feedback to Engineering and R&D for Ingeteam product improvements.
• Upload new / latest FW.
• Use product knowledge of Ingeteam’s different software interfaces to equipment, e.g., setting static IP address, to help diagnose and troubleshoot the problem.
• Complete commissioning reports and other documentation and provide them to management.
• Develop ideas to decrease costs and increase efficiency during commissioning activities.
• Inform the customer of any new features and/or product improvements on Ingeteam’s products.
• Provide training to customer(s) during or after commissioning.
• Aftersales Support
• Travel to customer sites and perform aftersales activities. Travel will be on average, 25-50% of the time depending on the time of year.
• Serve as the primary point of contact for all technical aftersales questions for assigned projects.
• Respond to all incoming technical aftersales calls/emails related to Ingeteam product solutions.
• Work with customers to solve all product issues provided by Ingeteam for site assigned projects.
• Oversee and manage other Ingeteam and subcontracted technicians during aftersales support.
• Provide technical guidance to technicians and other team members assisting with project Resolve by phone, email, screenshare, remote desktop or travel to site to repair or replace damaged equipment.
• Make sure all documentation, pictures and other related files to an incident are properly stored in the Ingeteam server.
• Work with customers to ensure all failed equipment gets returned to Ingeteam.
• Monitor and analyze component/product failure rates and provide feedback to Engineering and R&D.
• Develop aftersales work instructions for Ingeteam internal use.
• Download inverter data and review past production and stop reasons. Discuss with customers if need be.
• Use technical knowledge to read / write to an inverter and equipment registers and to understand and analyze Modbus TCP, RTU and CAN communication protocols.
• Other responsibilities:
• Repair material returned from customer.
• Ensure tasks are performed according to organizational requirements for quality management, environmental, health and safety standards, policies, and procedures.
• Perform other duties as assigned.
• Maintain technical expertise and competency level by attending trainings, staff meetings, and remaining up to speed on Ingeteam’s products and services.
• Complete expense reports and submit to management.

Requirements

• Must have at least 3 years’ experience with electronics or power electronics.
• Experience with installing, maintaining, and troubleshooting PV & storage systems preferred.
• Electrical knowledge/training required.
• Ability to read and comprehend electrical and mechanical schematics, technical manuals, procedures, and regulations.
• Must have excellent troubleshooting skills.
• Understanding of UL1741 (and other articles), IEEE1547, and NEC codes that relate to PV installations preferred.
• Must possess excellent communication skills with the ability to work with all types of customers and personalities and with different levels of expertise.
• Experience responding and resolving technical questions over the phone.
• Must be able and willing to work with colleagues and as a team.
• Must be able to work with little guidance and exercise judgement when organizing work priorities and determining next steps.
• Must have good prioritization, organization, analytical and planning skills.
• Must be flexible, be able to adapt to new situations, have self-control, be self-motivated, have initiative and high integrity.
• Must be willing and able to travel both US and Canada in response to customer calls.
• Must be able to work at heights, climb ladders and stairs, lift 60 pounds, and able to work on feet for long periods of time.
• Bending, stooping, crawling, working in limited illuminated areas, working in dusty conditions are required.
• Ability to work in extreme environments, (e.g. hot sun, below freezing, snow, rain etc.).
• Must have advanced computer skills including familiarity with MS Office programs, PV monitoring systems.

Benefits

• Health, Vision, and Dental Insurance
• Annual Bonus up to 10%
• 401(K)
• Holidays, Sick Time and Vacation Time
• Flexible schedule
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance