Responsible for the stable and secure operation of modern endpoint environments within the managed services portfolio
Operation and 3rd-level support of modern endpoint environments based on Microsoft Intune, Azure Virtual Desktop and Microsoft Entra
Handling operational incidents and service requests for Windows, macOS and mobile devices
Support for device configurations, compliance policies, updates, and identity-based access scenarios
Analysis and resolution of complex issues in endpoint management, device security and identity services
Troubleshooting across Windows, macOS, iOS, Android and hybrid identity environments
Operational support within the agreed service scope, priorities and SLAs
Structured, traceable documentation of all incidents, actions and outcomes
Clear, transparent and professional communication with customers during incident handling
Collaboration with customers, internal specialists and engineers on more complex issues

Knowledge of endpoint and identity technologies
Experience operating and supporting endpoint management solutions in production environments
Solid hands-on experience with Microsoft Intune, Windows clients and modern workplace technologies
Experience with macOS and mobile device management for iOS and Android
Good understanding of Microsoft Entra, Conditional Access and identity-based security controls
Experience in structured support or operations roles with clearly defined SLAs
Ability to handle incidents and service requests calmly, in a structured way and end-to-end
Familiarity with escalation processes, operational documentation and service workflows
Completed vocational training or a degree in computer science or a related field
Microsoft certifications such as MS-900, MD-102 or equivalent are a plus
Willingness to participate in a 24/7 on-call rota
Very good German and English skills, both written and spoken
Ability to communicate technical issues clearly and appropriately for the target audience
High attention to detail, strong analytical skills and a calm working style even under incident pressure
Strong sense of responsibility for service quality and high ethical standards when handling customer data

Cloud Service Operations Engineer

Key skills