Senior Designer, Product Experience Operations

McGraw Hill is a diverse and inclusive company that believes in providing equal opportunities for learners. They are seeking a Senior Designer, Product Experience Operations to build and scale design operations, develop tools and workflows, and improve design processes across teams and vendors.

Responsibilities:

• Develop and maintain tools, workflows, and guidelines supporting the full design and media lifecycle for internal teams and external vendors
• Establish and evolve standards and best practices that improve efficiency, reduce friction, and ensure consistent delivery across portfolios
• Create and manage a centralized repository for documentation, templates, and operational resources
• Partner cross functionally to design, align, and improve workflows across design, content, media, technology, and vendor teams
• Identify operational risks and inefficiencies, drive systematic improvements, support onboarding, and champion scalable design operations practices

Requirements:

• 5+ years of experience in product development, design operations, project or program management, or operational roles supporting creative or cross functional teams
• Strong cross functional influence skills, with the ability to align diverse teams and stakeholders
• Proven pattern recognition skills to identify operational risks, inefficiencies, and opportunities for improvement
• Advanced proficiency with Jira, Smartsheet, and Lucidchart to support scalable workflows and documentation
• Familiarity with creative or design environments; Adobe Creative Suite knowledge a plus but not required