Claims Service Officer – Medical Coding

Role Overview

• Responsible for ensuring all claims are injury coded in line with Company guidelines
• Responsible for keeping service levels within target
• Support the implementation of the Claims strategy to enable delivery of overall business targets
• Participate in all relevant meetings in order to share and develop strategy, knowledge and best practice
• Liaise with internal and external network to obtain relevant information
• Accumulate data in order to identify the type and severity of injuries sustained in motor vehicle accidents

Requirements

• Current knowledge and adherence to relevant Motor Accident Authority legislation, government and Company guidelines
• Skills: Analytical Thinking, Claims Administration, Claims Resolution, Collaboration Tools, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Advising, Intentional collaboration, Managing performance, Process Compliance, Process Improvements, Risk Management, Stakeholder Management

Benefits

• Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.