Management of all fraud‑related SaaS platforms (e.g., onboarding fraud, transaction monitoring, device intelligence, behavioural analytics, case management tools).
Establish and maintain system governance standards.
Develop and maintain system documentation, SOPs, and configuration logs.
Ensure all fraud platforms are compliant with internal controls, security requirements, and regulatory obligations.
Assist with end‑to‑end implementation of new SaaS fraud tools, including requirements gathering, vendor coordination, and integration design.
Guide specialists in the configuration of rules, risk scores, workflows, alerts, queues, and routing logic.
Manage the process of Sandbox/UAT, functional testing, and readiness for go‑live.
Facilitate and manage the process for turning fraud operational needs into technical configurations.
Coordinate incident response with IT, Cybersecurity, Data, and vendors.
Manage day‑to‑day relationships with SaaS solution providers.
Track SLAs, product roadmap updates, release notes, and feature changes.
Prioritise enhancements and manage change requests.
Collaborate with internal IT architecture, security, and DevOps functions.
Drive automation opportunities to reduce manual operational effort.
Lead continuous improvement initiatives aligned to fraud risk strategy.
Produce regular reporting on system performance, incidents, trends, and improvement initiatives.

Bachelor’s degree in Risk Management, Information Systems, Computer Science, or related field
Experience with fraud SaaS tools such as LexisNexis, ThreatMetrix or similar
Technical & Systems expertise
Leadership experience in a similar environment
Fraud domain knowledge
Operational skills
Stakeholder and vendor management experience
Strong analytical thinker with a problem‑solving mindset
Technology‑curious, adaptable and proactive
Calm under pressure, especially during incidents or system outages
Passionate about fraud prevention and digital risk innovation.

We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
Free Daily Meals
Free Massages
On-site Free On-Site Gym
Group Life Cover
Funeral Fund Benefit
Financial Services Assistance
Curro School Fees Benefit
Income Continuation Benefit
Leadership Training
Referral Bonus
Medical Aid Subsidy
Free Sleep Coaching
On-site Barista
Retirement Annuity Subsidy
Team builds

Fraud Technology Product Manager

Key skills