Customer Experience Revenue Manager – Player-Coach

Role Overview

• Lead the Customer Experience Revenue team and establish a strong weekly operating rhythm
• Run team meetings focused on activity, pipeline, revenue, and performance
• Monitor outbound calls, email follow-ups, and CRM activity
• Hold reps accountable to daily activity targets (including ~40 outbound calls/day)
• Foster a competitive, positive, and performance-driven team environment
• Manage incentives such as contests, SPIFs, and performance tracking
• Coach reps on outbound calls, objection handling, follow-ups, and positioning
• Review CRM activity, notes, and opportunities to identify coaching moments
• Conduct role plays, call reviews, and ongoing performance coaching
• Reinforce a proactive, consultative, revenue-focused sales approach
• Manage a portfolio of high-value and strategic customer opportunities
• Act as a closer on key deals and revenue expansion opportunities
• Partner with customers to increase adoption of services and products
• Identify and drive expansion opportunities (upselling, repeat orders, bundles, campaigns)
• Support enterprise-level accounts and high-growth customer segments
• Ensure new customers are on board and successfully complete first orders
• Identify inactive customers and drive reactivation strategies
• Monitor customer behavior and proactively engage high-intent users
• Build strong customer relationships focused on long-term growth
• Act as a consultative partner helping customers choose the right marketing solutions
• Guide customers on campaigns, product usage, and ordering strategies
• Help reps become more consultative and value-driven in conversations
• Ensure accurate CRM (Salesforce) logging of all activities and opportunities
• Track performance against weekly and monthly goals
• Maintain visibility on pipeline, revenue, and team performance
• Improve scripts, workflows, and follow-up processes
• Support onboarding and ramp-up of new team members
• Provide coaching, role play, and process training
• Reinforce CRM discipline and performance expectations

Requirements

• 4+ years of experience in inside sales, customer success, account management, or revenue roles
• Previous experience leading or coaching a team (player-coach or supervisor role)
• Strong phone-based sales and customer communication skills
• Experience managing activity targets and performance metrics
• Ability to coach live sales/customer interactions
• Experience with Salesforce or similar CRM systems
• Strong organizational and follow-through skills
• Fluent English (written and spoken)

Benefits

• Variable Compensation: ~$1,000 USD/month
• Performance-based incentives tied to team results and revenue growth
• Opportunity to lead and scale a high-impact team
• Direct exposure to leadership and strategic decision-making