Lead the Customer Experience Revenue team and establish a strong weekly operating rhythm
Run team meetings focused on activity, pipeline, revenue, and performance
Monitor outbound calls, email follow-ups, and CRM activity
Hold reps accountable to daily activity targets (including ~40 outbound calls/day)
Foster a competitive, positive, and performance-driven team environment
Manage incentives such as contests, SPIFs, and performance tracking
Coach reps on outbound calls, objection handling, follow-ups, and positioning
Review CRM activity, notes, and opportunities to identify coaching moments
Conduct role plays, call reviews, and ongoing performance coaching
Reinforce a proactive, consultative, revenue-focused sales approach
Manage a portfolio of high-value and strategic customer opportunities
Act as a closer on key deals and revenue expansion opportunities
Partner with customers to increase adoption of services and products
Identify and drive expansion opportunities (upselling, repeat orders, bundles, campaigns)
Support enterprise-level accounts and high-growth customer segments
Ensure new customers are on board and successfully complete first orders
Identify inactive customers and drive reactivation strategies
Monitor customer behavior and proactively engage high-intent users
Build strong customer relationships focused on long-term growth

4+ years of experience in inside sales, customer success, account management, or revenue roles
Previous experience leading or coaching a team (player-coach or supervisor role)
Strong phone-based sales and customer communication skills
Experience managing activity targets and performance metrics
Ability to coach live sales/customer interactions
Experience with Salesforce or similar CRM systems
Strong organizational and follow-through skills
Fluent English (written and spoken)

Customer Experience Revenue Manager – Player-Coach

Key skills