Global HR Generalist – US, PH HR Operations

Role Overview

• Manage day-to-day HR Operations with employment practices and policies both for US and PH.
• Assist with payroll coordination, benefits administration and HR documentation.
• Ensure compliance with federal and state labor laws and company policies.
• Assist with ADA interactive process coordination, including medical documentation requests and tracking, communication drafts to employees and managers.
• Review and administer FMLA requests, including eligibility verification, qualifying reason review, medical certification completeness/sufficiency checks, leave designation, and ongoing leave tracking (continuous and intermittent).
• Support US Workers’ Compensation processes by, assisting with claim intake and documentation, coordinating information with insurers, brokers, or third-party administrators, tracking claim status and related employee communications.
• Support US unemployment claim administration by gathering employment and separation documentation, responding to state agency inquiries, tracking deadlines, and coordinating claim responses with US HR leadership.
• Serve as the first point of contact for employee inquiries and concerns.
• Handle employee relations issues with professionalism and confidentiality.
• Assist in investigations, documentation, and resolution of workplace concerns.
• Support performance management processes and employee engagement initiatives.
• Support employee relations matter by addressing routine questions and concerns, documenting issues, and promptly escalating complex or unresolved matters to US and/or Philippines HR Management in accordance with company protocols.
• Monitor and manage HR inbox, ensuring timely and accurate responses.
• Prepare HR reports, documentation, and internal communications.
• Coordinate meetings, training and HR-related events.
• Support audits and compliance checks needed.
• Tasks that may be assigned from time to time.

Requirements

• At least 3-5 years of extensive experience in handling end to end global HR Operations
• Strong understanding of US and PH labor laws and HR best practices
• Working knowledge of US employment laws, specifically: Americans with Disabilities Act (ADA)
• Family and Medical Leave Act (FMLA)
• Workers’ Compensation processes
• Unemployment Insurance claims
• Experience in employee relations and conflict resolution
• Excellent written and verbal communication skills
• High level of confidentiality and professionalism
• Strong organizational skills and attention to detail
• Proficiency in HRIS and Microsoft office tools.
• Experience in supporting remote and global teams.

Benefits

• HMO (Medical and Dental) Coverage Day1 w/ 1 Free Dependent
• Competitive Salary
• Company-Provided Equipment
• Work Flexibility (Hybrid)