Run product demos for Gulf-based prospects (remotely and occasionally on-site)
Lead discovery calls to understand client pain points and qualification
Prepare and customize demo environments or presentation materials per client context
Support the sales lead in deal progression — not expected to close alone
Act as the primary point of contact for clients post-demo and post-sale
Conduct regular check-in calls, handle feedback, and manage escalations
Build and maintain strong relationships with Gulf client stakeholders
Travel to Gulf client sites occasionally for strategic meetings or onboarding
Translate client feedback into clearly structured briefs, then hand off to the BA/PM team
Coordinate with the product and tech teams on client timelines and expectations
Document client interactions, requests, and outcomes in a consistent, organized manner
Contribute to building out client communication templates and demo playbooks (as first hire)

Fluent English — confident in written and spoken communication with Gulf clients
3–5 years of experience in a client-facing role (pre-sales, account management, or customer success)
Comfortable running live product demos with minimal supervision.
Strong organizational skills — able to manage multiple clients and follow-ups simultaneously
Basic technical literacy — understands SaaS concepts, APIs at a conceptual level, and can speak to product capabilities without deep engineering knowledge.
Experience working with Gulf-based.
Background in a SaaS or software product company.
Degree or background in MIS, Computer Science, Business Administration, or a similar blend of tech and business.
Experience working in or alongside a product/tech team.
Arabic fluency (beneficial for Gulf client relationship-building).
Familiarity with CRM tools or client tracking systems.
Experience being the first in a role and building process from scratch.

Pre-Sales Consultant, Client Success

Key skills