Provide first-level IT support (L1)
Install, configure, and maintain endpoint IT devices, including laptops, mobile devices, and peripherals
Perform user account lifecycle and access management
Support and troubleshoot IT systems, applications, and end-user environments
Support and troubleshoot network connectivity and Cisco Meraki wireless infrastructure
Execute onboarding and offboarding processes
Log, track, and update service requests and incidents
Escalate complex issues to senior team members
Support vulnerability management and patching processes
Monitor endpoint security tools
Support monitoring and administration of wireless network infrastructure
Support audit and compliance activities by preparing documentation and evidence
Maintain and validate IT asset inventory
Identify and support automation of repetitive IT processes

Bachelor’s degree in information technology, Computer Science, or a related field
Knowledge of Windows and macOS operating systems
Understanding of core IT concepts (hardware, identity and access management, networking)
Familiarity with Microsoft 365; exposure to Entra ID and Intune is an advantage
Basic understanding of cybersecurity principles (endpoint protection, access control, patching)
Strong communication skills and ability to support non-technical users
Problem-solving mindset with strong attention to detail
High learning agility and willingness to develop across multiple IT domains
Team-oriented with a sense of ownership and accountability

Graduate IT Administrator

Key skills