Cloud Support Consultant

Role Overview

• Act as the primary escalation point for complex incidents that cannot be resolved by the Service Desk team. **
• Troubleshoot and resolve issues across Azure infrastructure, including Virtual Machines, Networking, Entra ID, and related PaaS/IaaS services. **
• Manage and maintain Azure subscriptions, resource groups, and policies across customer tenants. **
• Monitor system health and proactively identify areas for performance tuning or cost optimization. **
• Implement and support Conditional Access, Entra ID configurations, and Intune management for secure endpoint and identity control. **
• Deploy and maintain core Azure services such as: **o Azure Virtual Networks, VPN Gateways, and NSGs o Azure Storage and Backup solutions **
• Provide advanced support for Microsoft 365, Exchange, Intune and Defender for Cloud, including integration and security posture recommendations. **
• Create and maintain PowerShell automation scripts for routine administrative and remediation tasks. **
• Configure and maintain monitoring policies for Windows, iOS and Android devices using third-party tools (DattoRMM, NinjaRMM, etc.) or native Microsoft tools such as Intune **
• Collaborate with project engineers on new cloud implementations or migrations. **
• Document troubleshooting steps and solutions to enhance the Service Desk knowledge base. **
• Support continuous improvement by identifying recurring problems and proposing permanent technical fixes.

Requirements

• 5+ years’ experience in a technical support or cloud engineering role, preferably within a managed services or enterprise environment. **
• Strong hands-on experience with Microsoft Azure (IaaS, PaaS, and security components). **
• Solid understanding of Entra ID, Conditional Access, Identity Protection, and Security/Defender solutions. **
• Proven troubleshooting skills across Azure Networking, VM connectivity, and security baselines. **
• Strong understanding of Azure Virtual Desktop technologies. **
• Strong PowerShell scripting ability for automation and configuration. **
• Working knowledge of Intune, Exchange, Defender for Endpoint/Identity, and Microsoft 365 administration. **
• Understanding of patching and monitoring policies in live customer environments **
• Familiarity with ARM templates, Azure Policy, and Resource Locks. **
• Excellent communication skills, both written and verbal, with an emphasis on customer experience and clarity. **
• Ability to work independently, manage priorities, and maintain accurate case documentation. **
• Microsoft Certified: Azure Administrator Associate (AZ-104) or higher (Solutions Architect, etc.). **
• Certifications in Microsoft Security such as SC-200, SC-300, SC-400, SC900, SC-100, AZ-500 **
• Experience integrating Azure with on-premises environments (Entra ID Connect, hybrid networking, etc.). **
• Exposure to Terraform, Bicep, or Azure DevOps pipelines. **
• Understanding of ITIL processes and service delivery frameworks. **
• Familiarity with ISO Standards or other compliance frameworks.

Tech Stack

• Android
• Azure
• Cloud
• iOS
• Terraform