Manage end-to-end number provisioning, including complex KYC/identity verification for restricted markets
Execute number porting projects for customers and internally
Perform regular cleansing projects of the inventory to increase accuracy, integrity and reduce costs.
Support audits from regional bodies and help measure and adapt existing and future service offerings to remain compliant.
Scope, analyse and submit back office migration or LNP tasks
Help solve customer number reachability issues, incorrect spam tagging, debugging SIP signaling or CLID display problems
Collaborate with internal team members to further streamline, enhance and automate operational tasks.

Proven background in Telecoms or CCaaS
Familiarity with SIP, VoIP, and legacy PSTN nuances
Advanced Excel skills (large datasets)
Experience with ticketing/CRM systems (e.g. Jira, Zendesk, Salesforce)
Familiarity with data tools such as SQL, Snowflake, or Kibana
Fluent English.
High attention to detail, particularly in data and document handling
Strong analytical and problem-solving skills
Self-motivated with excellent time management and ability to manage competing priorities
Comfortable working independently and managing operational queues
Confident communicator across cross-functional teams.

Number Operations Analyst

Key skills