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Property Management Operations Assistant at Remote Raven | JobVerse
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Property Management Operations Assistant
Remote Raven
Remote
Website
LinkedIn
Property Management Operations Assistant
Philippines
Full Time
2 hours ago
$6 USD
No Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Perform accurate and timely data entry across property management systems and spreadsheets
Audit tenant files, lease records, and compliance documentation to identify missing, outdated, or incorrect information
Ensure all files meet internal standards and any applicable regulatory or compliance requirements
Flag discrepancies, missing documents, or non-compliant records and follow up to resolve them
Maintain organized and up-to-date digital records for all active and inactive properties and tenants
Perform periodic audits of existing records to ensure ongoing accuracy and completeness
Contact utility providers on behalf of the company and tenants to set up, transfer, or close accounts as needed
Follow up on unresolved utility issues — billing discrepancies, service interruptions, account transfers, and outstanding requests
Track the status of all open utility matters and ensure nothing is left unresolved or unaddressed
Document all utility-related communications and update records accordingly
Coordinate with property managers and tenants to ensure utilities are properly handled at move-in and move-out
Follow up on open maintenance requests to ensure they are progressing and vendors are responsive
Communicate status updates to tenants regarding their maintenance requests in a timely and professional manner
Coordinate with vendors, contractors, and property managers to schedule and confirm maintenance appointments
Document maintenance activity and update work order records accurately in the system
Escalate unresolved or urgent maintenance issues to the appropriate property manager promptly
Answer incoming calls from tenants, owners, and vendors in a professional, helpful, and solution-oriented manner
Address tenant inquiries related to leases, maintenance, utilities, and general property questions
Conduct outreach calls to delinquent tenants regarding outstanding balances, payment arrangements, and account status
Handle difficult conversations with professionalism and composure — de-escalate when needed and document all interactions
Ensure all tenant communications are logged and follow-up actions are tracked and completed
Route calls and issues to the appropriate team member when escalation is required
Requirements
Exceptional attention to detail — your work is accurate, complete, and consistent
Demonstrated experience in data entry with a strong track record of accuracy
Experience in an auditing, compliance, or file review capacity
Comfortable making and receiving professional phone calls, including difficult conversations with delinquent tenants
Highly organized with the ability to manage multiple open tasks and follow-up items simultaneously
Strong written and verbal communication skills
Reliable and self-directed — you follow through on tasks without needing constant oversight
Comfortable working independently in a remote environment
Prior experience in property management, real estate, or a related field
Familiarity with property management software such as AppFolio, Buildium, Yardi, or similar
Experience coordinating with utility providers and managing tenant account transitions
Background in customer service or tenant-facing roles in a residential or commercial property setting
Experience conducting collections or delinquency outreach calls
Apply Now
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