Design, develop, and deliver robust ServiceNow solutions for enterprise clients across the DACH region
Take full ownership of ServiceNow workstreams
plan, prioritize, and drive delivery independently with minimal supervision
Lead projects end-to-end: from initial scoping and solution design through to go-live and handover
Act as the primary technical point of contact for assigned clients, managing expectations and communicating progress proactively
Coordinate with developers, consultants, and client teams to ensure on-time, on-quality delivery
Prepare and deliver structured presentations to senior client stakeholders — including architecture overviews, sprint reviews, and solution demonstrations
Create high-quality documentation and deliverables: solution designs, architecture diagrams, and implementation reports
Support presales processes by contributing technical input to proposals, RFP responses, and solution concepts
Plan and facilitate process workshops with client stakeholders to capture requirements and define target architectures
Lead and execute Discovery configurations and troubleshooting (patterns, MID Server, credentials, probes/sensors)
Architect and maintain a healthy, well-structured CMDB including IRE, normalization, deduplication, and CMDB Health dashboards
Implement and govern CSDM 5.0 data models — mapping Business Services, Technical Services, Application Services, and supporting CIs
Requirements
Certified System Administrator (CSA) – mandatory
Certified Application Developer (CAD) – mandatory
CIS-ITSM – mandatory
CIS-Discovery – mandatory
CIS-DF (CMDB & CSDM) – scheduled/mandatory or demonstrable equivalent expertise
Deep knowledge of CMDB architecture, IRE (Identification & Reconciliation Engine), CMDB Data Manager, Service Graph Connectors, deduplication strategies, and CMDB 360
Strong familiarity with CSDM 5.0 framework — Business Applications, Technical Services, Application Services, Hosted On relationships, and lifecycle management
Practical experience configuring NowAssist, Predictive Intelligence, or Virtual Agent — AI-powered workflows and case deflection use cases
Experience with REST/SOAP integrations, Integration Hub spokes, and third-party connectors
English: Fluent (written and spoken)
required for daily client and team communication
Hindi: Fluent
required for internal team collaboration
Tech Stack
ITSM
JavaScript
ServiceNow
SOAP
Benefits
Fully remote position based in India with flexible working hours
Sponsored trip to Switzerland for an in-person workation with the core team
fully covered
Long-term engagement with a stable, growing company in the DACH region
Exposure to high-quality enterprise projects across Switzerland and Germany
Access to ServiceNow learning resources and certification support
Collaborative team culture
Fair compensation aligned with your expertise and contribution