Senior ServiceNow Solution Architect – ITOM, CSDM

Role Overview

• Design, develop, and deliver robust ServiceNow solutions for enterprise clients across the DACH region
• Take full ownership of ServiceNow workstreams
• plan, prioritize, and drive delivery independently with minimal supervision
• Lead projects end-to-end: from initial scoping and solution design through to go-live and handover
• Act as the primary technical point of contact for assigned clients, managing expectations and communicating progress proactively
• Coordinate with developers, consultants, and client teams to ensure on-time, on-quality delivery
• Prepare and deliver structured presentations to senior client stakeholders — including architecture overviews, sprint reviews, and solution demonstrations
• Create high-quality documentation and deliverables: solution designs, architecture diagrams, and implementation reports
• Support presales processes by contributing technical input to proposals, RFP responses, and solution concepts
• Plan and facilitate process workshops with client stakeholders to capture requirements and define target architectures
• Lead and execute Discovery configurations and troubleshooting (patterns, MID Server, credentials, probes/sensors)
• Architect and maintain a healthy, well-structured CMDB including IRE, normalization, deduplication, and CMDB Health dashboards
• Implement and govern CSDM 5.0 data models — mapping Business Services, Technical Services, Application Services, and supporting CIs

Requirements

• Certified System Administrator (CSA) – mandatory
• Certified Application Developer (CAD) – mandatory
• CIS-ITSM – mandatory
• CIS-Discovery – mandatory
• CIS-DF (CMDB & CSDM) – scheduled/mandatory or demonstrable equivalent expertise
• Expert-level scripting (JavaScript/GlideScript), Flow Designer, REST APIs, Integration Hub, App Engine ServiceNow Development
• Deep knowledge of CMDB architecture, IRE (Identification & Reconciliation Engine), CMDB Data Manager, Service Graph Connectors, deduplication strategies, and CMDB 360
• Strong familiarity with CSDM 5.0 framework — Business Applications, Technical Services, Application Services, Hosted On relationships, and lifecycle management
• Practical experience configuring NowAssist, Predictive Intelligence, or Virtual Agent — AI-powered workflows and case deflection use cases
• Experience with REST/SOAP integrations, Integration Hub spokes, and third-party connectors
• English: Fluent (written and spoken)
• required for daily client and team communication
• Hindi: Fluent
• required for internal team collaboration

Tech Stack

• ITSM
• JavaScript
• ServiceNow
• SOAP

Benefits

• Fully remote position based in India with flexible working hours
• Sponsored trip to Switzerland for an in-person workation with the core team
• fully covered
• Long-term engagement with a stable, growing company in the DACH region
• Exposure to high-quality enterprise projects across Switzerland and Germany
• Access to ServiceNow learning resources and certification support
• Collaborative team culture
• Fair compensation aligned with your expertise and contribution