Conduct in-person interviews and store visits to surface opportunities and issues before they become visible in more widely available data
Surface early signals of shifting perceptions, needs, and behaviors among Clerks and Retail Partners, and turn those findings into clear implications for Sales and Product teams.
Gather competitive intelligence through mystery shopping and ongoing landscape tracking
Produce reports that synthesize field insights with clear recommended actions and business impact
Develop a deep, nuanced understanding of the retail environments where PayJoy operates across your region
Support ad-hoc research requests as needed
Requirements
Bachelor's degree in any field
1–2 years of experience in research, marketing, go-to-market, or a related discipline
Fluency in English and Tagalog
Strong interpersonal skills — you can make anyone feel comfortable opening up in conversation
Comfortable working autonomously and hitting productivity targets (store visits, interviews per week)
A proactive, adaptable mindset — you thrive in fast-moving environments with shifting priorities
Ability to influence cross-functional partners including Sales, Product, and Merchant Ops through clear communication and well-grounded insights
Benefits
100% Company Funded : Private Health Insurance for employee and immediate family
20 days vacation, unlimited sick leave
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Phone Finance, headphone benefit, home office equipment allowance and wellness perks