Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
Shape the future of the post-sale experience at Tavily

5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy
Bonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus.

Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
401(k) plan: Up to 4% company match with immediate vesting.
Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote work reimbursement: Up to $85/month for mobile and internet.
Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.

Enterprise Customer Success Manager

Key skills