Field Engineer

Shift5 is building the data platform for onboard operational technology (OT) and is seeking a mission-aligned Field Engineer to support deployments of their platform across defense and commercial environments. The role involves hands-on problem solving and requires adaptability in dynamic, mission-critical environments.

Responsibilities:

• Support and execute on-site and remote deployments of Shift5’s platform across customer environments (rail, aviation, defense)
• Assist with installation, configuration, and troubleshooting of hardware and software systems
• Partner closely with Engineering, Customer Success, and Program teams to ensure successful implementations
• Drive measurable impact in deployment success, system uptime, and customer satisfaction
• Identify and act on opportunities to improve deployment processes, documentation, and repeatability
• Navigate operational technology (OT) environments and customer site constraints, including secure or regulated environments
• Contribute directly to scaling Shift5’s field operations and deployment capabilities

Requirements:

• Experience or interest in field engineering, systems engineering, or technical support roles
• Demonstrated ability to troubleshoot technical issues and work hands-on with hardware/software systems
• Strong problem-solving and communication skills
• Comfort operating in a fast-paced, startup and mission-driven environment
• Willingness to travel (up to ~50% as needed)
• Bachelor's degree in Engineering, Computer Science, or related field, or equivalent experience
• Eligibility for a U.S. security clearance and possession of a valid U.S. passport required
• Administrative or power user level experience with Linux, IT networking fundamentals, cybersecurity experience, and electrical troubleshooting expertise
• Experience building containerized services in Rust and Go, from MVP through demo-ready prototypes