Shift5 is building the data platform for onboard operational technology (OT) and is seeking a mission-aligned Field Engineer to support deployments of their platform across defense and commercial environments. The role involves hands-on problem solving and requires adaptability in dynamic, mission-critical environments.
Responsibilities:
- Support and execute on-site and remote deployments of Shift5’s platform across customer environments (rail, aviation, defense)
- Assist with installation, configuration, and troubleshooting of hardware and software systems
- Partner closely with Engineering, Customer Success, and Program teams to ensure successful implementations
- Drive measurable impact in deployment success, system uptime, and customer satisfaction
- Identify and act on opportunities to improve deployment processes, documentation, and repeatability
- Navigate operational technology (OT) environments and customer site constraints, including secure or regulated environments
- Contribute directly to scaling Shift5’s field operations and deployment capabilities
Requirements:
- Experience or interest in field engineering, systems engineering, or technical support roles
- Demonstrated ability to troubleshoot technical issues and work hands-on with hardware/software systems
- Strong problem-solving and communication skills
- Comfort operating in a fast-paced, startup and mission-driven environment
- Willingness to travel (up to ~50% as needed)
- Bachelor's degree in Engineering, Computer Science, or related field, or equivalent experience
- Eligibility for a U.S. security clearance and possession of a valid U.S. passport required
- Administrative or power user level experience with Linux, IT networking fundamentals, cybersecurity experience, and electrical troubleshooting expertise
- Experience building containerized services in Rust and Go, from MVP through demo-ready prototypes