Consolidate the company's global indicators, ensuring consistency and reliability of information;
Prepare strategic materials for leadership, translating operational data into clear, actionable insights;
Create and maintain performance monitoring dashboards (KPIs), ensuring visibility of key metrics;
Support operational sizing analyses, calculating agent capacity and demand volume;
Work with operational management to analyze and monitor indicators such as Service Level, Abandonment, NPS, and CSAT, ensuring data quality and supporting critical interpretation of results.

Health insurance
taking care of what matters most: your health;
Dental plan
caring for your smile is part of it;
Home office allowance
more comfort for you on remote work days;
Meal allowance
convenience and quality for your daily needs;
Transportation voucher
for stress-free commuting;
Life insurance
security and protection for you and your family;
Private pension plan
helping you plan your future;
PPR
Profit Sharing Program;
Viveo Health Center
convenient access to various in-person specialties and an online platform;
Exclusive discounts at Mafra Especialidades store;
Total Pass
support for wellness and physical activity;
Partnerships and exclusive employee discounts
for education, leisure and more.
Subsidy: up to 70% of the cost of devices and prosthetics according to internal policy (benefit granted only for devices related to a disability);
Device replacement every 2 years upon medical recommendation, provided there is no evidence of misuse.

Junior Administrative Analyst – Operational Excellence

Key skills