Ensure the achievement of targets set for collections channels (internal partners, external partners, digital and traditional)
Propose collection actions and campaigns
Identify and adopt market best practices to improve partner performance
Lead and organize regular review rituals for performance evaluation and meritocracy
Define the KPIs to be monitored.

Strong knowledge of collections KPIs
Experience with call center routines, dialing strategy definition, channel management, portfolio segmentation, and collection tools
Proven ability to develop collection actions and campaigns
Advanced Excel and PowerPoint skills
Availability to travel
Knowledge of the credit cycle
Experience extracting and processing data using SAS / Databricks (SQL)
Experience managing external partners and call centers
Knowledge of credit and collections indicators.

Transportation allowance and/or company shuttle for our distribution centers (DCs)*
Meal/Food voucher
Christmas food basket voucher
Home office allowance (for hybrid or remote employment contracts)*
Multi-purchase credit card
Employee discount at our stores
Health insurance
Dr. Be (telemedicine, telepsychology, nutritional coaching and sports coaching)
Wellhub (Gympass)
Programs and campaigns designed to promote the health and well-being of our employees and their families
Balance methodology applied with leadership and teams to strengthen communication and recognition, well-being, and work style/tools
Dental plan
Univers – discounts at Raia and Drogasil pharmacies
Pet health plan
Running coaching
Discounts at universities, schools, language courses and professional training
Tickets for movies, parks and much more.

Collections Planning Analyst III – Collections Channels

Key skills