Overseeing the staffing, operational processes, and workflows for consumer claims related to warranty products, lender claims, as well as travel, accident, and health claims
Ensure efficient claim resolution, regulatory compliance, and exceptional customer service within a fast-paced and evolving environment
Develop, implement, and optimize claims management strategies and processes across warranty, lender, and insurance/non-insurance products
Lead and manage claims teams, including recruitment, training, performance management, and workforce planning
Monitor and enforce compliance with industry regulations and internal policies for all claim types
Drive continuous improvement initiatives in claims workflows to enhance operational efficiency and customer satisfaction
Collaborate with cross-functional departments to resolve escalated issues and provide support for new product launches
Analyze claims data and trends to identify areas for risk mitigation and process enhancement

Bachelor’s degree in business administration, insurance, finance, or related field; Law Degree preferred
Minimum 10 years of experience in claims management ideally within warranty, or lender environments, with at least 5 years in a senior leadership role
Proven track record of managing large teams and complex claim operations
Strong knowledge of regulatory requirements related to consumer claims, including GAP waivers, mortgage and lender-placed insurance
Proficiency with claims management software, data analytics tools, and integration platforms; demonstrated ability to quickly learn and adapt to new technologies and systems in a dynamic environment

multiple medical plans plus dental, vision and prescription drug coverage
a competitive 401k with generous matching
PTO beginning at 20 days per year
up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
basic Life and AD&D Insurance as well as Short and Long-Term Disability
Paid Parental Leave of up to 10 weeks
Student Loan Assistance and Tuition Reimbursement
Backup Child and Elder Care
comprehensive benefits package

VP, Consumer Claims

Key skills