Key skills
AISaaSChange ManagementCommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Own post-implementation customer journeys for a portfolio of accounts
- Proactively monitor customer health
- Lead Quarterly Business Reviews (QBRs)
- Navigate complex stakeholder environments
- Facilitate adoption activities
- Identify and qualify expansion opportunities
- Collaborate cross-functionally with PS,
- Automate your workflows
- Drive continuous improvement
Requirements
- 5-8 years in customer success, account management, or consulting within B2B SaaS
- Exceptional stakeholder orchestration skills
- Strategic thinker with bias to action
- First-principles problem solver
- Technical fluency and change management expertise
- Field operations experience is a meaningful plus
- Hustler mentality with customer empathy
- AI-forward mindset
- Excellent communication and facilitation
Benefits
- Health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development