HR Services Manager

Role Overview

• Lead interview and hiring processes to build and strengthen the team.
• Manage the employee lifecycle, including retention, salary adjustments, internal transfers and terminations.
• Conduct periodic performance evaluations, provide structured feedback and support career development.
• Remove impediments that affect team productivity and performance.
• Maintain the team's technical and behavioral balance by monitoring the technical knowledge map, specializations and professional profiles.
• Ensure integration with support areas such as HR, Infrastructure and Legal to sustain operations.
• Align operations with Sales and Client Relations teams, ensuring end-to-end project delivery.
• Lead management rituals and operational follow-ups, including meetings with coordinators, resource allocation mapping and activity transition processes between teams.
• Monitor operational dashboards and oversee administrative routines for the team, such as vacations, on-call shifts and project assignments.
• Track and present area performance indicators, reporting results and action plans to leadership.
• Manage crisis situations and client escalations, handling issues before escalation to the board.
• Monitor margins, targets and financial results of projects and cost centers under your responsibility.
• Remove operational impediments that impact deadlines, costs or delivery quality.
• Maintain close relationships with clients, acting as the focal point in critical situations or strategic alignments.

Requirements

• Bachelor's degree in Business Administration, Information Systems, Engineering, Information Technology or related fields.
• Previous experience managing or coordinating service, implementation or software project teams, preferably in technology companies.
• Experience in project management, including planning, tracking deadlines, scope, costs and delivery quality.
• Experience leading multidisciplinary teams, involving Project Managers, Consultants, Analysts and Specialists.
• Strong client relationship skills, experience conducting executive meetings, conflict management and negotiation.
• Knowledge or experience with project and process management methodologies such as Scrum, Kanban, PMBOK or ITIL.
• Analytical capability to monitor operational and financial project indicators, including productivity, margin and client satisfaction.
• Good communication, organizational skills, systems thinking and result orientation.
• Knowledge or experience in implementation or support of enterprise software solutions (ERP or management systems).
• Considered a plus: experience managing or implementing projects in Human Resources (HR), involving payroll solutions, people management, benefits or labor routines.
• Experience with market enterprise systems.
• Postgraduate degree or MBA in Project Management, Technology Management, Business Management or related areas.
• Certifications or courses related to project or service management, such as PMP, Scrum, ITIL or similar.
• Experience in software implementation environments with multiple clients and project portfolio management.

Tech Stack

• ERP
• PMP

Benefits

• Meal and food vouchers
• Health and dental insurance
• Transportation allowance
• Daily breakfast
• Free parking
• Life insurance
• Birthday day off
• Corporate university (training and development programs)
• Certification incentives (additional bonus)
• Allowances: education, wedding, childcare, maternity/paternity
• TotalPass
• Maternity/paternity package: hospital discharge kit for the baby
• Fresh fruit 3x per week
• On-site convenience store
• Hybrid work model
• Partnership with Prisma Psicologia: discounted psychotherapy sessions for employees and dependents
• Profit-sharing program (PPR)