Key skills
LinuxAIMLGitGitHubLeadershipProduct ManagementCommunicationCollaboration
About this role
Role Overview
- Use data and trend analysis to identify customer needs and guide product roadmap decisions
- Contribute to the development of reusable, self‑service solutions that prevent or mitigate future incidents
- Break down complex technical issues and collaborate with peers to identify customer‑friendly improvements
- Apply sound judgment in selecting methods and techniques to address technical challenges
- Analyze upstream development activity against current customer‑reported defects
- Promote and develop best practices that support long‑term, sustainable solutions
- Demonstrate leadership through influence and results within a highly skilled, cross‑functional team
- Stay current on emerging AI technologies and frameworks and apply them meaningfully in day‑to‑day work
Requirements
- 5+ years of experience as a support, sustaining, or development engineer, or in a closely related enterprise technical role
- Bachelor’s degree (or higher) in computer science or a related technical discipline, or equivalent practical experience
- Strong collaboration skills and the ability to partner with Product Management and Engineering to prioritize customer issues based on trends and feedback
- A growth mindset with a passion for continuous learning, teamwork, and adaptation
- Practical experience using AI/ML tools for activities such as research, solution brainstorming, documentation summarization, technical communication, and problem-solving throughout the development lifecycle
- Deep technical expertise and hands‑on experience with Red Hat Enterprise Linux (RHEL)
- A strong troubleshooting mindset with creativity, self‑direction, and effective time‑management skills
- A customer‑first mindset and passion for delivering high‑quality product experiences
- A proven track record of solving complex technical problems efficiently
- Experience using Git and GitHub is a plus
Tech Stack
- Linux
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account
- healthcare and dependent care
- Health Savings Account
- high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!