Use data and trend analysis to identify customer needs and guide product roadmap decisions
Contribute to the development of reusable, self‑service solutions that prevent or mitigate future incidents
Break down complex technical issues and collaborate with peers to identify customer‑friendly improvements
Apply sound judgment in selecting methods and techniques to address technical challenges
Analyze upstream development activity against current customer‑reported defects
Promote and develop best practices that support long‑term, sustainable solutions
Demonstrate leadership through influence and results within a highly skilled, cross‑functional team
Stay current on emerging AI technologies and frameworks and apply them meaningfully in day‑to‑day work
Requirements
5+ years of experience as a support, sustaining, or development engineer, or in a closely related enterprise technical role
Bachelor’s degree (or higher) in computer science or a related technical discipline, or equivalent practical experience
Strong collaboration skills and the ability to partner with Product Management and Engineering to prioritize customer issues based on trends and feedback
A growth mindset with a passion for continuous learning, teamwork, and adaptation
Practical experience using AI/ML tools for activities such as research, solution brainstorming, documentation summarization, technical communication, and problem-solving throughout the development lifecycle
Deep technical expertise and hands‑on experience with Red Hat Enterprise Linux (RHEL)
A strong troubleshooting mindset with creativity, self‑direction, and effective time‑management skills
A customer‑first mindset and passion for delivering high‑quality product experiences
A proven track record of solving complex technical problems efficiently
Experience using Git and GitHub is a plus
Tech Stack
Linux
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account
healthcare and dependent care
Health Savings Account
high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!