Senior Manager, Licensing & Compliance, Solar Servicing

Role Overview

• Identify and mitigate potential compliance risks for the Bank's Solar Servicing business
• Support the design of compliant programs, advising business leaders on regulatory requirements and emerging regulatory risks, and reporting on risks and issues
• Partner closely with business on growth and other initiatives
• Provide support and subject matter expertise for the evaluation and development of risk assessments, effective regulatory compliance internal controls, issues management, program governance, and process improvements
• Be the primary point of contact for filing Solar Servicing’s licensing annual reports; obtaining and maintaining state licenses for Solar Servicing’s licensed activities; and state examinations (including exam responses, escalating findings, and ensuring timely remediation and closure of action items)
• Manage a comprehensive compliance monitoring and testing program using risk-based methodologies and deliver actionable reporting and insights to senior management
• Oversee third-party servicers to ensure regulatory compliance, including performance monitoring, risk identification, and remediation
• Provide guidance to business partners on servicing laws and regulations
• Support efforts to monitor regulatory and legal developments, including assessing impacts to business
• Support the application of corporate compliance policies and review of procedures developed by the business
• Establish and maintain relationships with internal and external business partners through coordination on consumer servicing matters
• Perform other duties as assigned

Requirements

• Bachelor’s Degree required; Master’s Degree preferred
• Minimum of 6 years of experience in servicing and debt collection compliance, licensing, or a related function within financial services or another highly regulated industry required
• Ability to read and interpret technical or regulatory language and convert to plain language within business practices
• Ability to think independently, take ownership, and drive initiatives to resolution while reporting appropriately on progress made and issues encountered
• Demonstrated application of consumer protection laws and regulations such as TILA/Regulation Z, ECOA/Regulation B, FCRA Including Red Flags Rule, FACTA, FDCPA, MLA, SCRA, BSA/AML, EFTA, UDAAP, and GLBA
• State servicing law knowledge is a plus
• Ability to travel 10% of the year
• Ability to learn new laws, rules, and regulations
• Professional certifications(s) such as Paralegal, Certified Regulatory Compliance Manager (CRCM), Certified Risk Professional (CRP), Certified Anti-Money Laundering Specialist (CAMS), Certified Information Privacy Professional, or Certified Internal Auditor (CIA) preferred
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational skills and attention to detail
• Outstanding problem-solving and time management skills
• Self-motivated, self-directed, and results-oriented
• Adaptable and able to multitask in a fast-paced environment
• Can work independently and within a team; solution-oriented with a collaborative approach

Benefits

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
• Best Workplaces for Commuters 2023 & 2024 winner
• The Washington Post Top Workplaces 2023, 2024, and 2025 winner
• American Banker Best Banks to Work For 2023 winner