About this role
Role Overview
- Serve corporate clients with a focus on international travel, delivering the highest quality and operational efficiency while respecting SLAs, following mandatory processes and client-specific requirements.
- Perform quotes, bookings, ticketing and reissuances for airline tickets, hotels, car rentals and other travel services.
- Advanced use of systems such as Sabre, NDC, E-LATAM and others.
- Provide specialized consulting, recommending the best routes and fares.
- Ensure compliance with clients' travel policies.
- Handle problem resolution and provide traveler support before, during and after trips.
- Act quickly and decisively in emergency situations during travel, offering immediate support to travelers and finding efficient solutions to ensure their safety and continuity of travel.
- Manage the full travel service process with high attention to detail and quality of delivery, ensuring the best client experience.
- Maintain close relationships with clients and suppliers.
Requirements
- Technical and/or university degree in Tourism, Hospitality, Business Administration or equivalent fields.
- Experience in customer service, quoting, booking, ticketing and re-ticketing for domestic air travel, domestic hotels, domestic car rentals, domestic bus travel, travel insurance, and group air/hotel/tour bookings.
- User-level knowledge of car rental systems, airline systems and accommodation platforms.
- Proven experience in travel agencies or TMCs, with a focus on corporate service.
- Strong practical knowledge and hands-on experience with Sabre (GDS) and online booking tools (OBT).
- Proficiency in using airline portals.
- Advanced English or Spanish required.
Benefits
- Meal/food allowance on a Flash card;
- SulAmérica medical and dental plans;
- Total Pass;
- Home office allowance on a Flash card;
- Mental health support (VOLL Care);
- Education assistance through VOLL Education;
- Group life insurance;
- 6-month maternity leave;
- 30-day paternity leave (Our parental leave policy equally applies to same-sex couples);
- Vacation entitlement starting at 6 months;
- Day off.