Is the daily account lead and have proactive, daily client communications
Is accountable for the impeccable delivery of multiple large, high-value client projects
Ensure junior team members are delivering quality account management deliverables such as weekly client status reports and meetings, accurate and actionable contact reports.
Lead productive and informed project kickoffs, holding all team members responsible for providing required documentation.
Ensure that appropriate team members are experts in our clients’ Medical/Legal/Regulatory review processes and ensures clean submissions with previous learnings applied, offers MLR solutions to clients to further increase the value proposition.
Is accountable for the client’s total budget by having proactive, ongoing conversations with the project management team and clients/VP.
Work with project management to establish forecasts and ensures that financial goals are met/exceeded.
Can deploy the right resources at the right time, while remaining profitable
Works to exceed quarterly and yearly financial goals.
With project management, is responsible for the development and presentation of SOWs.
Participates in new business opportunities and attends pitches

5+ years of experience managing healthcare/pharmaceutical marketing accounts
At least 3 years of agency and/or pharmaceutical side experience required
Multichannel marketing experience
Demonstrated ability to develop, grow, and extend a meaningful client relationship
Demonstrated ability to identify and act upon growth opportunities
Exhibits forward thinking and is solution oriented (internally and externally)
A clear understanding of the multidisciplinary team and when to engage resources
Impeccable attention to detail and self-accountability
Willingness to learn, recognizing there’s always more to learn
Organizational skills with the ability to manage multiple projects on time while also being engaged in new business opportunities or similar
Masterful communicator with a combination of listening, speaking, and business writing skills, knows when to pick up the phone, when to be at the client, when to email

Account Director

Key skills