Global Account Manager

Role Overview

• Create and maintain a measurable business plan for corporate clients, to include a strategic travel management program.
• Build value-based partnerships, identify and execute revenue growth opportunities, and translate data into strategic actions
• Develop and maintain client business plans and strategic travel programs, identifying opportunities to expand services and drive revenue growth
• Lead KPI/SLA performance reviews, using insights to improve service delivery, strengthen client relationships, and uncover value-add opportunities
• Manage account financial performance (budgets, forecasts, profitability), ensuring alignment with revenue targets
• Drive process improvements and efficiencies that optimize program performance and increase client value.
• Analyze customer survey feedback and implement improvements to enhance satisfaction, retention, and long-term account growth
• Identify cost and efficiency improvements in all aspects of client relationships through the analysis of management information and regular dialogue with client and shareholders.
• Introduce quality performance metrics where appropriate.
• Monitor and review service level agreements with the client.
• Manage the contractual terms and conditions of the client relationship and financial agreements in place including payments.
• Monitor the profitability of each account.
• Liaise with all internal international CTM and agency partner departments and staff involved with the client to deliver consistent products and services.
• Collaborate across business lines, regions, and key functions—including Sales, Technology and Operations—to drive aligned efforts and ensure optimal sales and service delivery for client success.
• Plan and attend client implementation and review meetings.
• Identify opportunities for commercial incentives and co-ordinate meetings with suppliers on behalf of and with clients.
• Review and recommend improvements to the client travel policy and buying procedures.
• Ensure the accuracy and timely delivery of management information.
• Maintain market and competitor awareness and brief clients on strategic developments in the industry.

Requirements

• Bachelor’s degree in related field or relevant experience
• Minimum of five (5) years of experience in the multinational business travel sector
• A proven track record of Multinational Account Management success in the business travel industry
• Demonstrated experience in Client relationship management, consultative selling, financial analysis, performance reporting, and process optimization
• Fluency in another language(s) in addition to English a plus

Benefits

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term Disability
• Voluntary Long-Term Disability Insurance
• Robust Wellness Program with incentives available to save money on your medical insurance premiums.
• Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
• Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
• Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
• Flexible Spending Accounts
• Dependent Care Savings Account.
• Dental Insurance Plan
• Vision Insurance Plan
• 9 Company Paid Holidays including the day after Thanksgiving.
• Generous paid time off programs for vacation and sick days
• Employee Assistance Plan with access to Talk Space Therapy
• Family Medical Leave
• Paid Parental Leave (4 weeks)
• Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Bereavement Leave
• 401(k) Retirement Plan with a generous match per pay period
• Student Loan Payment Match